At Fauxfoodtoys, we strive to deliver your items promptly and efficiently. Here’s what you need to know about our delivery process:

  1. Delivery Timeframe: We aim to dispatch in-stock items within the next business day. Delivery typically takes 5-10 business days from the date of order placement.

  2. Shipment Notification: Once your items are ready for shipment, we’ll notify you via email. This email will include an estimated delivery timeframe and any potential reasons for delays.

  3. Shipping Details: Items will be delivered via a third-party courier service between 9 am and 5 pm. If you’re unavailable at the time of delivery, you can leave a note specifying a safe place for placement. The courier will also leave a card with contact details to arrange redelivery at your convenience.

  4. Redelivery and Returns: If the courier leaves a notification card and you don’t respond within 48 hours, the items will be returned to us. In such cases, you’ll be responsible for redelivery costs. Refunds, if requested, will be subject to deduction of shipping and return fees.

  5. Condition of Receipt: If we don’t receive any communication from you within 7 days after delivery, it will be assumed that you’ve received the items in satisfactory condition.

Returns:

We want you to be completely satisfied with your purchase from WollyWonder. Here are our policies regarding returns:

  1. Incorrect Items: If you receive items different from what you ordered without an explanatory note, please contact us within 10 days to arrange a return and refund or exchange. Returned items must be in their original condition. Refunds will be issued upon receipt of the returned items.

  2. Damaged or Faulty Items: Notify us within 10 days if your items are damaged during transportation or have faults upon delivery. For minor faults, we’ll provide spare parts for repair. For major faults, contact us within 14 days to arrange a return and refund or replacement. Return shipping costs for minor faults will be your responsibility.

  3. Cooling-Off Period: You have a statutory “cooling-off period” of 7 days after receiving your items. If you change your mind within this period, contact us promptly to arrange a return. Items must be unopened and suitable for resale as new. You’ll be responsible for return shipping fees.

  4. Warranty Claims: If faults occur within the warranty period, we’ll send replacement parts as per warranty terms.

Contact Us:

For any questions or to initiate a return, please visit our “Contact Us” page on https://fauxfoodtoys.com/. We’re here to assist you throughout the process.

Policy Disclaimer:

Fauxfoodtoys reserves the right to act in accordance with these terms and conditions, considering factors such as detailed delivery and return terms. Your use of our website and services constitutes acceptance of these policies.

Returns Address:

Please contact our customer service for our return address.